At the conclusion of October 2018 , Rolls - Royce Power Systems opened a raw Customer Care Center in Augsburg , Germany , focusing exclusively on client of raw - petrol - powered author sets . This makes it one of the company ’s five Modern customer service centers that have been in operation since the beginning of 2018 . expert from MTU work together at unlike localization , and across several time zones , to patronize customers around the cosmos when it issue forth to retain their MTU Onsite Energy system on the go .
Rolls - Royce Power Systems is also contract forwards with the enlargement of digital services for its customer . The Digital Solutions squad is set to double up to 80 employee by the final stage of 2018 . “ With our serve scheme and our digital strategy , we are commiting to an extremely client - focused alignment of our service , and moving to improve our products , ” explain Andreas Schell , chief executive officer of Rolls - Royce Power Systems . “ The finish of our transformation is to be a full - religious service result supplier for our customer . ”
MTU Go ! products helping improve the digital monitoring of generator setsThe digital dick MTU Go ! Act and MTU Go ! Manage will soon be tested in the first power industrial plant . They are replacing the datum loggers antecedently used , and enable MTU experts and the customer to monitor the units remotely , plan upkeep and spare parts handiness , analyse wheeler dealer data point and derive recommendation for amend product operation . “ In terms of digital monitoring of customer installations , we ’re not commence from scratch . Since the year 2000 , for example , we have been advance authoritative insights into datum - linking around 1,800 gun gensets to technicians and service operations using data faller , ” enounce Jürgen Winterholler , who heads up the Digital Solutions building block . “ Cyber security and data protection have the high precedency for us . This is somewhere we also benefit from the experience of our parent company Rolls - Royce in the air power industry over the last 20 years . ”
Prime Energia puts its trust in MTU ’s digitally - attend military service capabilityIn Chile , five Prime Energia power plants sport more than 200 MTU Onsite Energy gensets are to be connect to the public grid , supply a total turnout of 475 megawatts of reserve capacity to stabilize Chile ’s tycoon supply . The gensets are digitally link up via information loggers to the MTU Go ! Manage program for monitoring and analyzing current system datum . Prime Energia monitor the mogul plants in real meter and controls them via the internet Operations Center in Santiago .
MTU Value Care Agreements safeguard organisation uptime“When our raw service agreements are teamed with these new digital tools and our Customer Care Center capability , the client benefit in terms of reliability , efficiency and seniority of powergen systems are immense , ” say Matthias Vogel , Executive Vice President , Service , web & Business Development at Rolls - Royce Power Systems . preventative maintenance work is planned efficiently , sustenance intervals are adjusted , an optimum , transparent price structure is put through , and system uptime is undertake .
For more information : Rolls - Royce Power Systemswww.rrpowersystems.com
